Car shipping FAQ

Straight answers to what people ask our desk most: quotes, timing, tracking, insurance and getting the car ready. If your question isn't here, call (980) 552-1101, Monday to Saturday, 9 AM to 6 PM Eastern.

Request a quote Call (980) 552-1101

Quotes, prices and hours

How does car shipping work with FCT?

You tell us where the car is, where it is going, what it is, whether it runs, and whether you want open or enclosed transport. A real person at our desk quotes the move.

Once you book, we assign a carrier we have vetted and confirm the driver and truck before pickup. We also confirm the pickup window and the expected delivery window before the truck rolls. The driver inspects the car at pickup, and you check it and sign the bill of lading at delivery. One person at FCT is your contact the whole way.

How do I get a quote?

Fill out the quote form, email info@fcttransport.com, or call (980) 552-1101. Send the pickup and drop-off city or ZIP, the year, make and model, whether it runs, open or enclosed, and when the car is ready.

A person reads every request and builds the quote for that move. We don't use price tables or an instant online quote.

How much does it cost to ship a car?

We don't post prices, because every move is quoted by a person. The main things that go into a quote are the distance and route, the size of the vehicle, whether it runs, open or enclosed, the time of year, and how much room there is in your dates. Our guide on what affects the cost of shipping a car walks through each one.

What are your hours?

Our desk is open Monday to Saturday, 9 AM to 6 PM Eastern, and closed Sunday. You can send a request by the quote form or email any time, and we pick it up during desk hours.

How long does car shipping take?

It depends on the distance, the route and where carriers are running that week, so we don't quote a day count up front. Before the truck rolls, we confirm your pickup window and the expected delivery window. If anything changes on the road, you hear it from us first.

Pickup, tracking and delivery

Can I track my car?

Yes. Log in to the client portal at fctorders.com with your email and a 6-digit code. There is no password. You will see all your orders in one place, the driver's live location while the driver is active, and the delivery bill of lading for each car.

Do I need to be there at pickup and delivery?

Someone needs to be. It can be you or a person you name. At pickup they walk the car with the driver. At delivery they check it against the condition noted at pickup and sign the bill of lading. Tell us ahead of time who will be there and how to reach them.

What does door-to-door mean?

The truck picks up and delivers as close to your addresses as it can safely get. A large car carrier can't always fit on a narrow or restricted street, so tell us about any access limits at either address when you ask for a quote.

What should I check when the car is delivered?

Walk around the car with the driver and compare it to the condition noted at pickup. Write any new damage on the bill of lading before you sign, and take your own photos. Our guides on checking in a delivered car and the bill of lading cover it step by step.

Your car

Should I choose open or enclosed transport?

Open trailers carry most everyday cars. Enclosed trailers are for classic, exotic and high-value cars that should stay out of road spray and weather. See open auto transport, enclosed auto transport, or the open vs. enclosed guide.

Can you ship a car that doesn't run?

Yes, we can move non-running vehicles. Tell us when you ask for a quote. A car that won't start needs different equipment to load, so the carrier has to know before dispatch.

What kinds of vehicles do you ship?

Compact cars, sedans, SUVs, minivans, pickup trucks, luxury and exotic cars, classics, EVs, motorcycles and cargo vans.

Can I leave personal items in the car?

Plan on taking personal items out before pickup. If something has to stay in the car, ask us first so we can check with the carrier.

How do I get my car ready for pickup?

Wash it so any damage is easy to see, and take photos of every side. Take out personal items and toll tags, turn off any aftermarket alarm, and tell us about anything that doesn't work. Our prep guide has the full list.

Insurance, safety and dealers

Is my car insured during transport?

Yes. Every shipment is fully insured, and every carrier is vetted before it touches your car. Our car shipping insurance guide explains how coverage works and what to ask any transport company.

How do I avoid a car shipping scam?

Know who is hauling your car. We confirm the driver and truck before pickup. Be careful with any quote that changes after you book, with a company that wants full payment before a carrier is assigned, and with any company you can't reach by phone. Read more in how to avoid auto transport scams.

Where do you ship?

Anywhere in the continental U.S. We are based near Charlotte, NC, and have been moving cars since 2012. You can browse states, cities and routes we cover.

Do you work with car dealers?

Yes. We handle dealer trades, auction pickups, new vehicle and customer deliveries, store-to-store moves, fleets, rentals, off-lease returns and several units at once. We also work as a backup hauler when the usual carrier falls through. You get the same contact on every order. Call the dealer desk or read about the Guaranteed Delivery Rate, where the delivery window on those loads is in writing (terms apply).

Vehicles we ship

Open and enclosed transport for all of these:

  • Compact cars
  • Sedans
  • SUVs
  • Minivans
  • Pickup trucks
  • Luxury and exotic cars
  • Classic cars
  • Electric vehicles
  • Motorcycles
  • Cargo vans

Get your personalized quote

A real person gets back to you. Dealers: call (980) 552-1101.

Need a car moved this week?

Tell us the pickup, drop-off and vehicle. A real person gets back to you with a quote.