For dealerships
The FCT Dealer Guarantee: On Time, and Protected
Two promises for dealers. Your car is delivered on time or you pay nothing for the transport. And if a vehicle is stolen in transit through fraud, we pay you its value (up to $100,000) as long as the 5-Point Verified Handoff was completed at pickup.
- Delivery window locked in writing
- Theft coverage for fraudulent theft
- One point of contact from quote to drop-off
Delivered on time, or you pay nothing
Your car is delivered on time or you pay nothing for the transport. Not a credit. Not a discount. Choose our Guaranteed Delivery Rate and we lock in your delivery window in writing. If we miss it, you owe nothing for the transport.
Guaranteed windows by mileage
- Under 1,000 miles: 5 business days
- 1,000 to 2,000 miles: 10 business days
- Over 2,000 miles: standard rate only
Guarantee applies only to orders where the dealer has accepted FCT Transport's separately quoted guaranteed rate prior to dispatch. Monday through Saturday count as business days. Full terms are below.
Vehicle stolen, we pay you its value
If a vehicle is stolen in transit through fraud, we pay you its value: the lesser of the auction purchase price or wholesale price at the time of transport, up to one hundred thousand dollars ($100,000.00). File a police report within 48 hours of discovery, send it to us, and once the claim is confirmed we pay within 30 days. All you need to do is complete our simple 5-Point Verified Handoff at pickup.
Coverage: fraudulent theft only. All claims require a police report filed within 48 hours of discovery. See the full terms below.
The 5-Point Verified Handoff
Complete it at pickup on every shipment, before you release the car to the driver:
- Check the driver's name, the carrier's name and the driver's license against the details FCT sent you.
- Photo: the driver holding their driver's license.
- Photo: the truck and trailer, with the license plate showing.
- Email both photos to csr@fcttransport.com before the car leaves your lot.
- Anything doesn't match? Don't release the car. Call FCT at (980) 552-1101.
Download the printable checklist (PDF)
Keep a printed copy at your dealership for easy reference during pickups.
Terms and conditions
Guarantee Applicability
Guarantee applies only to orders where the dealer has accepted FCT Transport's separately quoted guaranteed rate prior to dispatch. No guarantee applies to orders booked at the standard rate or in transit at the time of order placement.
Delivery Window Clock
The window starts when we confirm your order in writing.
Vehicle Not Ready or Address Change
If the vehicle isn't ready and accessible at pickup, or you change an address after dispatch, the window starts over from that point.
Weather and Emergencies
Delays from severe weather, declared emergencies or government road closures pause the window for as long as they last.
Business Days
Monday through Saturday count as business days. Sundays and federally recognized U.S. holidays are not considered business days.
Mileage
Transports exceeding 2,000 miles are not eligible for the guarantee regardless of rate selected.
Mileage Basis
Distance is measured from the pickup address to the delivery address.
Remedy
The sole remedy for a missed guaranteed delivery window is a full waiver of the transport fee for that order.
Theft Coverage
Coverage: Fraudulent theft only. All claims require a police report filed within 48 hours of discovery.
Coverage Amount
Compensation is capped at the lesser of the vehicle's auction purchase price or wholesale price at the time of transport. Coverage is up to a maximum of one hundred thousand dollars ($100,000.00).
5-Point Verified Handoff Compliance
The 5-point verified handoff must be completed on each individual shipment. Completion on prior loads does not carry forward.
Submission Method
Send all photos to csr@fcttransport.com before releasing the vehicle to the driver.
* Certain terms and conditions apply.
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