Guaranteed Delivery Rate for Dealers: What's in Writing

The Guaranteed Delivery Rate is a separately quoted rate for dealers. Accept it before dispatch and FCT puts your delivery window in writing. If we miss that window, you owe nothing for the transport. On those same loads, if a car is stolen in transit through fraud, we pay its value up to the cap in the terms, as long as you completed the 5-Point Verified Handoff at pickup.

This article walks through each piece in plain words. The full, binding terms are on our Dealer Guarantee page. If anything here reads differently from that page, the page wins.

What does the Guaranteed Delivery Rate put in writing?

The delivery window. The window depends on the distance from the pickup address to the delivery address:

• Under 1,000 miles: 5 business days.
• 1,000 to 2,000 miles: 10 business days.
• Over 2,000 miles: not eligible. Those moves run at the standard rate only.

Monday through Saturday count as business days. Sundays and federal holidays don't. The clock starts when we confirm your order in writing.

What happens if FCT misses the window?

You owe nothing for the transport on that order. It's not a credit toward the next load and it's not a discount. The terms make the full transport fee waiver the only remedy for a missed window.

What can restart or pause the clock?

Three things, and dealers should know them before booking:

• The car isn't ready. If the vehicle isn't ready and accessible when the driver arrives, the window starts over from that point.
• An address changes after dispatch. The window starts over from the change.
• Severe weather, declared emergencies or government road closures. These pause the window for as long as they last.

The guarantee also doesn't apply to orders booked at the standard rate, or to a car already in transit when the order is placed.

How does the theft coverage work?

On Guaranteed Delivery Rate loads, if a vehicle is stolen in transit through fraud, we pay you its value: the lesser of the auction purchase price or the wholesale price at the time of transport, up to one hundred thousand dollars. You file a police report within 48 hours of discovering the theft and send it to us. Once the claim is confirmed, we pay within 30 days.

The coverage is for fraudulent theft only, and only on Guaranteed Delivery Rate loads. It depends on one thing you control: the handoff at pickup.

What is the 5-Point Verified Handoff?

It's the check your porter or sales desk does before the car leaves the lot, on every shipment:

1. Check the driver's name, the carrier's name and the driver's license against the details FCT sent you.
2. Take a photo of the driver holding their driver's license.
3. Take a photo of the truck and trailer with the license plate showing.
4. Email both photos to csr@fcttransport.com before the car leaves your lot.
5. If anything doesn't match, don't release the car. Call FCT at (980) 552-1101.

The completed handoff has to reach us by email the same day as pickup. Doing it on last week's load doesn't carry over. If the car is coming from an auction or another store, you arrange for that location to do the handoff and email it to us that day. Our guide on how dealers stop carrier fraud at pickup covers why each step matters, and the Dealer Guarantee page has a printable checklist for the desk.

When does the Guaranteed Delivery Rate make sense?

When the date matters more than the cheapest quote. A sold unit with a customer waiting, a dealer trade the other store needs by a set day, or an auction buy you want front-line ready. For a unit that can wait, the standard rate is the normal choice.

Ask for both quotes when you send the order. A real person quotes every move. The dealer desk is open Monday to Saturday, 9 AM to 6 PM Eastern, at (980) 552-1101, or send the order any time through the quote form.

Frequently asked questions

What is FCT's Guaranteed Delivery Rate?

A separately quoted rate for dealers. Accept it before dispatch and FCT puts the delivery window in writing; if the window is missed, you owe nothing for the transport. Full terms are on the Dealer Guarantee page.

What are the guaranteed delivery windows?

Under 1,000 miles, 5 business days. From 1,000 to 2,000 miles, 10 business days. Moves over 2,000 miles are not eligible. Monday through Saturday count as business days.

What happens if the delivery window is missed?

The transport fee for that order is waived in full. It is not a credit or a discount, and it is the only remedy for a missed window under the terms.

Does the Guaranteed Delivery Rate cover theft?

On Guaranteed Delivery Rate loads, fraudulent theft in transit is covered up to the lesser of the auction purchase price or wholesale price, with a cap of one hundred thousand dollars. You need a police report filed within 48 hours and the 5-Point Verified Handoff emailed the same day as pickup.

What can restart the delivery window?

A vehicle that isn't ready and accessible at pickup, or an address change after dispatch, restarts the window. Severe weather, declared emergencies and government road closures pause it.

Need a car moved?

FCT gives dealers one point of contact from quote to drop-off. Request a quote or call (980) 552-1101, and a real person gets back to you.