What to Expect After You Book Auto Transport

After you book auto transport with FCT, the carrier is vetted and the driver, truck and pickup window are confirmed before the truck rolls. At pickup the driver inspects the car with you and records its condition on the bill of lading. While the car is on the road you can follow it in the client portal, and at delivery you inspect it again before you sign. You have one point of contact the whole way.

Before pickup: the carrier is confirmed

Once you approve the quote, FCT books a vetted carrier and confirms the driver, the truck, the pickup window and the expected delivery window. You'll know who is coming. If the driver or truck that shows up doesn't match, don't release the car; call FCT.

Use the time to get the car ready: wash it, photograph it, take out personal items and toll tags, and leave about a quarter tank of fuel. Our vehicle prep checklist has every step.

Pickup day

• Keep your phone on. Drivers usually call ahead before they arrive.
• You or the person releasing the car walks around it with the driver.
• Existing scratches, dents and chips are marked on the bill of lading.
• You sign, keep your copy, and hand over a working key.

Big trucks need room. If your street is narrow, the driver may ask to meet at a nearby open lot.

While the car is on the road

Your orders are in the client portal at fctorders.com. You log in with your email and a 6-digit code, no password. You can see the driver's location while they're active, and all your orders are in one place. If anything changes on the road, you hear it from FCT first, not after the fact.

Delivery day

1. Match the VIN to your paperwork.
2. Walk around the car with the driver before you sign, and compare it with the pickup notes and your photos.
3. Write any new damage on the bill of lading, and photograph it at the truck.
4. Check that the keys and anything listed at pickup came with the car.

The delivery BOL is saved in the portal for each car. Our guide on checking in a delivered car goes through delivery step by step.

Payment

Ask your FCT contact how and when payment is due before the car is picked up, so there are no questions at delivery. You can pay online on our payment page.

Who to call

The same FCT contact who quoted your move stays on it until the car is delivered. The desk is open Monday to Saturday, 9 AM to 6 PM Eastern, and you can email info@fcttransport.com any time.

Frequently asked questions

How can I track my car while it's being shipped?

In the FCT client portal at fctorders.com. Log in with your email and a 6-digit code to see your orders and the driver's location while the driver is active.

Will I know who is picking up my car?

Yes. FCT confirms the driver and the truck before pickup. If anything doesn't match when the truck arrives, don't release the car and call FCT.

What happens if my delivery date changes?

If anything changes on the road, you hear it from FCT first, along with the new expected delivery window.

Where do I find my bill of lading after delivery?

The delivery BOL for each car is saved in the client portal at fctorders.com.

Ready to book?

Request a quote or call (980) 552-1101, and a real person gets back to you.